Account deletion

Delete from the game

1. Connect the device to the internet and open Fate Infinite: Portal Defense.
2. Open Settings and choose Delete Online Account.
3. Choose whether to keep the local game profile on that device or remove it with the online account.
4. Wait for the game to confirm that the online deletion completed.

The authenticated in-game route is the fastest and most reliable option because the device holds the game-account credential.

What deletion removes

Account inactivity does not trigger deletion. The 30-day period starts only after the player explicitly submits an authenticated deletion request.

A verified deletion request revokes sessions and removes associated gameplay, sign-in links, cloud copies and operational data as applicable. A deleted-account marker and protected deletion-response replay record may remain for 30 days so the same request can be retried safely.

Some limited transaction or security evidence may remain separately where needed to prevent duplicate claims, reconcile refunds, meet financial obligations or review abuse. Live account links and unnecessary purchase proof and gameplay details are removed where applicable, while a reduced transaction record may retain product, status, dates, transaction fingerprints and aggregate benefit-adjustment quantities. Restricted backup copies expire through their configured retention cycle. See the Privacy Policy for the retention and processing explanation.

If you choose to keep the local profile, campaign progress and ordinary rewards stored on that device remain. Removing or resetting local data does not itself delete an online account.

If the app or credential is unavailable

A guest account does not require an email address or social link. If the app was uninstalled, its storage was cleared or the device was lost, we may be unable to identify or verify control of an unlinked guest account. Linked recovery or a retained cloud copy can help only where those features were enabled and the request is verified.

You may email contact@fateinfinite.com for help. Explain that the request concerns Fate Infinite: Portal Defense and whether the original device and app installation are still available. Do not email passwords, authentication tokens, payment details, or government identifiers. We will explain what can be verified without claiming that an email address proves ownership of an unlinked account.